How do I place an order?

Once you have selected your furniture, you will have to visit our showroom either in Karen or Village Market, make the payment and thereafter, the products will be delivered to your home or office.

How do I pay?

We accept cash, credit cards and cheques / banker’s draft. In the event we are paid by cheque / banker’s draft, the delivery is done once they have been cleared.

Can you tell me the availability of a specific item?

We have an efficient stock system in place. Either call or e-mail us and we will be glad to let you know about the availability. Please note that the availability cannot be guaranteed between the time we inform you and the time you come to pay for it.

Where do you deliver?

We deliver only within Nairobi. For orders above KES. 50,000/-, this service is provided free of charge, but there is a nominal charge for orders below the above mentioned amount.

What happens on the day of delivery?

You will be contacted in advance by a member of our staff, who will advise the day we are next delivering to your area. Assuming your goods aren’t self assembly, we will position the furniture as directed and remove all packaging materials unless you wish to keep them. Please make sure all access points are clear of obstacles. You should also ensure there is someone in your property to receive and sign for the furniture.

What happens if I am out when you deliver?

As all deliveries need to be signed for, we will be unable to leave your furniture and it will be returned to the distribution centre. Someone will contact you to arrange a further delivery date. There will be an additional extra delivery charge.

Can I nominate a day or time for delivery?

With limited storage facilities, we endeavor to deliver your order as swiftly as possible. We would appreciate you accepting delivery on the same basis.

What if my furniture does not fit?

When ordering furniture it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. For office space, our design team will personally come and take measurements and give free advice on what products will best suit the space and the size.

Can I just pay a deposit?

Yes, to reserve an item for a limited period of time. To do so, a 50% deposit has to be paid.

What do I do if my furniture arrives damaged?

Naturally we endeavor to deliver all our furniture in good condition. At Stan Interior Designer we have spent many hours talking to our suppliers about packing and shipping our products so they arrive safely. We are constantly looking for ways to improve these standards. We also pride ourselves on having the best delivery teams in the business.

What do I do if I have a complaint with an order?

Our continued success depends entirely on our customers’ satisfaction with our service, and on the quality and reliability of the products we sell. Whatever assistance you need, please do not hesitate to e-mail or call us.

What about VAT exemptions?

A pro forma invoice will be provided to customers who are entitled to VAT exemption. Full payment, inclusive of VAT, will be required if you want delivery of the goods before the necessary approval has been obtained. Refund of the VAT amount will be done as soon as you provide the approved forms.